Terms of Service

Last updated: January 15, 2024

1. Acceptance of Terms

By accessing and using Feedo ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Feedo is a platform that connects users with restaurants to purchase surplus food at discounted prices, helping to reduce food waste. We act as an intermediary between customers and restaurants.

  • Browse available surplus food from partner restaurants
  • Place orders for "Surprise Bags" containing surplus food
  • Pick up orders at designated times
  • Rate and review restaurants and food quality

3. User Accounts

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account

4. Orders and Payments

4.1 Placing Orders

  • Orders are subject to availability and restaurant confirmation
  • Prices are set by restaurants and may vary
  • You must pick up orders within the specified time window

4.2 Payment

  • Payment is required at the time of order placement
  • We accept various payment methods including UPI, cards, and wallets
  • All payments are processed securely through third-party payment processors

5. Cancellations and Refunds

  • Orders can be cancelled up to 2 hours before pickup time
  • Refunds will be processed within 3-5 business days
  • We reserve the right to cancel orders due to restaurant unavailability
  • Full refunds are provided for cancelled orders by restaurants

6. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose
  • Post false, misleading, or defamatory reviews
  • Interfere with the proper functioning of the Service
  • Attempt to gain unauthorized access to any part of the Service
  • Harass, abuse, or harm restaurant partners or other users

7. Restaurant Partners

Restaurant partners are independent businesses. Feedo is not responsible for:

  • Food quality, safety, or preparation
  • Restaurant operating hours or availability
  • Direct interactions between users and restaurants

8. Limitation of Liability

Feedo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@feedo.in

Phone: +91 98765 43210

Address: Feedo Technologies Pvt. Ltd., Bangalore, Karnataka, India