1. Order Cancellation

1.1 Customer Cancellation

• Orders can be cancelled up to 2 hours before the pickup time
• Cancellations made within the allowed timeframe will receive a full refund
• No cancellation fees apply for timely cancellations
• Cancellations after the 2-hour window are not permitted

1.2 Restaurant Cancellation

• Restaurants may cancel orders due to unavailability of food items
• Full refunds are provided for restaurant-initiated cancellations
• You will be notified immediately via app notification and SMS
• Refunds are processed automatically within 24 hours

2. Refund Eligibility

You are eligible for a full refund in the following cases:

• Order cancelled by the restaurant
• Food items not available during pickup time
• Significant quality issues with the food
• Restaurant closed during specified pickup hours
• Technical issues preventing order completion
• Duplicate charges or payment errors

3. Refund Process

3.1 Processing Time

• Automatic refunds: Processed within 24 hours
• Manual refunds: 3-5 business days after approval
• Bank processing: Additional 2-7 business days depending on your bank

3.2 Refund Methods

• Refunds are processed to the original payment method
• UPI payments: Instant to 24 hours
• Credit/Debit cards: 3-7 business days
• Digital wallets: 1-3 business days
• Net banking: 3-5 business days

4. Quality Issues

4.1 Reporting Quality Issues

• Report quality issues within 2 hours of pickup
• Provide photos and detailed description of the issue
• Contact our support team immediately
• Keep the food items for verification if possible

4.2 Quality Refund Process

• Our team will review your complaint within 24 hours
• We may contact the restaurant for their response
• Approved quality complaints receive full refunds
• Partial refunds may be offered for minor issues

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Failure to pick up order within the specified time window
• Change of mind after the cancellation deadline
• Dissatisfaction with the surprise nature of the bag contents
• Normal variations in food taste or presentation
• Orders completed successfully without quality issues

6. Feedo Credits

In some cases, we may offer Feedo credits instead of refunds:

• Credits can be used for future orders on the platform
• Credits do not expire and can be used anytime
• Credits are non-transferable and tied to your account
• You can choose between credits or refund when both are offered

7. Dispute Resolution

If you disagree with our refund decision:

• Contact our customer support team with additional information
• Provide any additional evidence or documentation
• We will review your case within 48 hours
• Final decisions will be communicated via email

8. How to Request a Refund

To request a refund:

1. Open the Feedo app and go to your order history
2. Select the order you want to refund
3. Tap "Request Refund" and select the reason
4. Provide additional details and photos if applicable
5. Submit your request and wait for confirmation

Alternatively, you can contact our support team:

9. Policy Updates

We may update this refund policy from time to time. Changes will be communicated through the app and via email. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Information

For any questions about refunds or this policy, please contact us: