Privacy Policy

Last updated: January 15, 2024

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we collect:

  • Name, email address, and phone number
  • Profile picture (optional)
  • Delivery addresses
  • Payment information (processed securely by third parties)

1.2 Usage Information

  • Order history and preferences
  • App usage patterns and interactions
  • Device information and IP address
  • Location data (with your permission)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about orders and account updates
  • Improve our services and user experience
  • Send promotional offers (with your consent)
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

3.1 Restaurant Partners

  • Order details and pickup information
  • Contact information for order coordination
  • Reviews and ratings you provide

3.2 Service Providers

  • Payment processors for transaction handling
  • Cloud storage providers for data hosting
  • Analytics services for app improvement
  • Customer support tools

3.3 Legal Requirements

We may disclose information when required by law or to protect our rights and users' safety.

4. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Secure payment processing through certified providers

5. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Delete your account and associated data
  • Opt out of promotional communications
  • Request a copy of your data
  • Withdraw consent for data processing

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and login status
  • Analyze app usage and performance
  • Provide personalized content and recommendations
  • Enable social media features

You can control cookie settings through your browser preferences.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is deleted within 30 days of account closure, unless required for legal purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the app. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@feedo.in

Phone: +91 98765 43210

Address: Feedo Technologies Pvt. Ltd., Bangalore, Karnataka, India